Delete your account

Updated 26 August 2026.

This page explains how to delete your EU Delivery ID account, what is erased, what is kept and for how long.

You can read it without signing in and without installing anything.

1. Which service this is about

2. How to delete

In the app: open Profile, choose Delete account and confirm with your password. Removing your account from the live database is immediate — point 4 says what stays beyond that instant, and for how long.

If you no longer have access to the app: write to support@eudeliveryid.eu from the account email address. We confirm your identity before deleting.

3. What is erased

When you delete your account, the following are erased immediately:

• Email address
• Your name
• Saved address and all its versions
• Your EU Delivery ID
• All deliveries and their tracking history
• Open sessions on any device
• The identifiers of devices with notifications enabled
• The record of your plan usage

4. What is kept, and for how long

A record that the deletion happened — 30 days. It contains the account's internal identifier and the date — not your name, email, address or parcels. It is still pseudonymised personal data, because it refers to you. It exists so that your account is not restored if a system backup has to be recovered. Continuous backups have a window of about three days; the daily copy is kept for seven days and the company’s encrypted copy for about 30, so the record covers a restore from any of them. Point 10 of the Privacy Policy explains the backups in full, including the encrypted archive, which is not kept for more than about 30 days either.

Already revoked device identifiers — 7 days. When a device stops receiving notifications, its identifier no longer serves the purpose it was collected for. It is kept for seven days to allow diagnosis of notification delivery failures, and erased afterwards.

If you have or had a paid plan. We keep a random payment identifier, generated by us, which contains no name, email, address or EU Delivery ID. It lets us recognise messages the App Store or Google Play send us after deletion — a renewal or a refund, for example. Without it, those messages would have nothing to match. We keep it only for as long as needed to complete payments, refunds or disputes in progress, and never more than 180 days after deletion.

This identifier is pseudonymised, not anonymous: it remains personal data, because it can be linked to a purchase. That is why it has a retention period, and why it is described here.

5. If you have a paid plan, read this first

Deleting your account does not cancel your subscription. The plan is bought on the App Store or Google Play and can only be cancelled there. We have no way to cancel it for you.

If you delete your account without cancelling, you will continue to be charged by the store.

App Store (iPhone, iPad, Mac): Manage subscriptions on the App Store

Google Play (Android): Manage subscriptions on Google Play

The app warns you about this before you confirm deletion, and shows the link to the store where you bought it.

6. Questions

Write to support@eudeliveryid.eu.