Support
Updated 26 August 2026.
This page explains how to get help with EU Delivery ID.
You can read it without signing in and without installing anything.
1. Which service this is
| Application | EU Delivery ID |
|---|---|
| Controller | Starthrop Dynamics, Unipessoal Lda |
| Contact | support@eudeliveryid.eu |
2. How to get help
Write to support@eudeliveryid.eu. We answer in Portuguese, English, Spanish, French and German.
To make it faster, include the email address of your account and, if the question is about a delivery, the tracking number.
3. What we ask for, and what we never ask for
For most questions we need two things: the email address of your account and, if the question is about a delivery, the tracking number. Nothing else is needed, and it is better not to send anything else.
Support will never ask you for your password, a recovery code, a session token, your card details or an identity document. None of that is needed for what support does. If you receive a message in the name of EU Delivery ID asking you for any of those, it is not from us.
How we confirm identity before deleting an account: the only confirmation we perform is that the address you write from matches the address on the account. That is what we have, and we will say what it is worth — it proves you have access to that mailbox, and it proves nothing more. If you write from another address we do not delete the account: we ask you to write from the account's address, or to use the button inside the app, which is the safe route.
How long we keep the messages: support messages remain in the service's mailbox, hosted by the provider named in point 8 of the Privacy Policy, for as long as they are needed to handle your request and any follow-up. There is currently no automatic deletion period. Access to that mailbox is limited to the people at Starthrop Dynamics who handle support.